Handmade Sheesham Wooden Incense Box Holder/Dhoop Stand Ash Catcher

Decorlay is committed to deliver the customer’s order accurately, in good condition, and always on time promised by the website.

1. Shipping Rates & Costs

We offer free shipping for all products ordered through our site, if customer’s delivery location falls under the serviceable city/town and the pin code.

2. Shipping Methods

We uses various courier services depends on number of orders and pin code availability. Mostly we use Bluedart, FedEx, Delhivery, and Xpressbees.

3. Time Duration in Delivery

After the order has been placed, we take 1-2 working days to dispatch the order and handover it to courier partners. The courier partners takes 3-7 working days to deliver the product. Depends on the distance between our warehouse (Saharanpur, Uttar Pradesh) to your location.

Note: Our logistics department works on all working days of week (Monday to Saturday), excluding public holidays.

The product return period is 7 days from the day of delivery for all products.

• Damaged: In an unlikely event that any product ordered is not received in good condition and is damaged beyond repair.
• Difference: In case the item delivered to you is different from the original item ordered ( wrong SKU)
• If the product quality is mismatched with the description provided on the product page.
• In case of damaged product, please provide us with the images of the damaged product, and packaging of the product within 48 hours of the delivery to process your return request.